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BAM 410 Organizational Theory and Behavior Unit 4 Examination Multiple Choice Questions (Enter your answers on the enclosed answer sheet)1. According to the interactionist view, ________ conflicts support the goals of the group andimprove its performance.a.b.c.d.e. formalreactiveevaluativefunctionalinformal 2. Which of the following is not true regarding gender differences in negotiations?a.b.c.d.e. Men value status more than women.Women value compassion and altruism more than men.Women place a lower value on relationship outcomes than men.Men place a higher value on economic outcomes than women.Men and women negotiate differently. 3. Conflict between two people is called ________ conflict.a.b.c.d.e. dyadicbilateralintragroupdualintergroup 4. A party who seeks to appease an opponent may be willing to place the opponent’s interestsabove his or her own, sacrificing to maintain the relationship. We refer to this conflict-handlingintention as ________.a.b.c.d.e. avoidingcompromisingaccommodatingcompetingcollaborating 5. Which of the following is a conflict-stimulation technique?a.b.c.d.e. 220 exercising authoritative commandproblem solvingexpansion of resourcescompromisebringing in outsiders BAM 410 Organizational Theory and Behavior Unit 4 Examination 6. Conflict is dysfunctional when it ________.a.b.c.d.e. leads to changeprovides a medium to release tensionprovides a means for expressing frustrationreduces group cohesivenessfosters an environment of self-evaluation 7. :[email protected]@@@@@@@EFUFSNJOFTUIFMPXFTUWBMVFBDDFQUBCMFUPZPVGPSBOFHPUJBUFEBHSFFNFOUa.b.c.d.e. hidden valueBATNAbid pricemargin of errorasking price 8. A ________ is characterized by a low degree of departmentalization, wide spans of control,authority centralized in a single person, and little formalization.a.b.c.d.e. networked organizational structurebureaucracymatrix organizationsimple structurehierarchical organization 9. Which of the following statements is true about the simple structure?a. It is characterized by a high degree of formalization.b. It is most widely adopted in large businesses in which the manager and owner aredifferent.c. It becomes increasingly inadequate as an organization grows.d. It is characterized by a narrow span of control.e. It is very expensive to operate.10. Which of the following types of organizational designs combines two forms ofdepartmentalization, functional and product?a.b.c.d.e. 221 bureaucracysimple structureboundaryless structurevirtual structurematrix structure BAM 410 Organizational Theory and Behavior Unit 4 Examination :PVBSFJOUFSFTUFEJOFYQMBJOJOHUIFEJGGFSFOUUZQFTPGPSHBOJ[BUJPOBMEFTJHOTUPTUVEFOUTPGbasic management. These students need to know the advantages and disadvantages of eachstructure as well as the structure’s characteristics.11. :PVFYQMBJOUPZPVSTUVEFOUTUIFTUSVDUVSFPGBMPDBMHSPDFSZTUPSFTJUVBUFEJOZPVSneighborhood. The store employs two full-time employees-a salesperson and a cashier. Theowner of the store acts as its manager and makes all the decisions. Which of the followingorganizational structures is being described by you?a.b.c.d.e. virtual structurebureaucracysimple structureboundaryless structurematrix structure 12. A ________ organization is a small, core organization that outsources major business functions.a.b.c.d.e. formalizedbureaucraticcentralizedmatrixvirtual 13. :PVBSFUIF$&0PG"DIJMMFT*ODPSQPSBUJPO:PVIBWFEFDJEFEUPIJSFPUIFSPSHBOJ[BUJPOTUPQFSGPSNNBOZPGUIFCBTJDGVODUJPOTPGZPVSCVTJOFTT:PVIBWFIJSFEBOBDDPVOUJOHmSNUPkeep your records, a recruiting firm to handle human resource functions, and a computer firmto handle all records. To keep costs down, you are looking for other areas in which to outsourcePQFSBUJPOT:[email protected]@@@@@@@a.b.c.d.e. virtual organizationmatrix organizationhighly centralized organizationbureaucracyhighly formalized organization 14. Porco Rosso, an aircraft manufacturer with a strong presence in the United States, is lookingto expand its market overseas. The firm currently sells aircraft to several airlines in the UnitedKingdom but now wants to establish manufacturing units there as well in order to acquire abigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraftmanufacturer. Which of the following, if true, would weaken the company’s decision to mergewith QueenAir?a.b.c.d.e. 222 There is a striking difference in the organizational cultures of the two firms.Merging with QueenAir would increase its profits considerably.A competitor in the U.S. market recently went out of business.There is increasing economic uncertainty in the U.S. market.The preferences of airline customers in Europe and the U.S. are similar. BAM 410 Organizational Theory and Behavior Unit 4 Examination 15. Culture is most likely to be a liability when ________.a.b.c.d.e. thethethethethe organization’s environment is dynamicorganization is highly centralizedemployees of the organization are highly skilledorganization’s management is highly efficientorganization scores low on the degree of formalization :PVBSFOFXUPBOPSHBOJ[BUJPOBOEEPOPUSFBMMZLOPXXIBUUPFYQFDUBCPVUUIFTPDJBMJ[BUJPOQSPDFTT:PVSFDFOUMZSFDFJWFEZPVS.#"BOEIBWFBOVOEFSHSBEVBUFEFHSFFJODPNQVUFSTDJFODF:PVSOFXmSNJTBTPGUXBSFEFWFMPQNFOUDPNQBOZXJUIBOFNQIBTJTJOUIFIFBMUIDBSFJOEVTUSZ:PVSIJSJOHQSPDFTTJODMVEFEDBNQVTJOUFSWJFXTBEBZMPOHUSJQGPSBOJOUFSWJFXBUthe company, an offer phone call and letter, and some promotional material sent via the mail.When you arrive for your first day at work, you spend half a day in an orientation session thatis conducted by the human resources department, where you complete paperwork and receivea company handbook. Then you spend the rest of the day with your supervisor, who gives youa tour, introduces you to your co-workers, and explains your first project. After that, you beginXPSLJOHBOEHFUUJOHUPLOPXUIFPUIFSTJOUIFDPNQBOZ:PVmOEUIBUJONPTUSFTQFDUTZPVSexperience fits your expectations, but in some ways you are surprised by realities that youhadn’t expected. None of these surprises are too difficult to accept, so you eventually begin tofeel at home and happy with your new job.16. :PVSTVQFSWJTPSQSPWJEFTZPVBNFOUPSUPIFMQZPVXJUIZPVSXPSLBOEHVJEFZPV5IJTTIPXTthat your supervisor is using a(n) ________ socialization technique.a.b.c.d.e. informaldivestitureserialvariablerandom 17. ________ typically contain narratives about the organization’s founders, rule breaking, andreactions to past mistakes.a.b.c.d.e. 223 StoriesOrganizational chartsRitualsMaterial symbolsCorporate chants BAM 410 Organizational Theory and Behavior Unit 4 Examination Ask Socrates Inc. is a computer software company that employs highly intelligent butsomewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out toencourage employees to remember how creative they were when they were children. All thenew members of the organization are told about the founders who were three young peoplewho “got lucky” and sold a video game that they invented. The employees are allowed to dressinformally and can set their own working hours.18. Ask Socrates Inc. employees are allowed to dress informally. This is an example of a ________through which organizational culture is transmitted.a.b.c.d.e. material symbolsymbolic actfundamental mechanismritualprimary procedure 19. Due to the passage of the Americans with Disabilities Act, job applicants ________.a. cannot be subjected to behavioral assessment tests before a contingent offerb. may be required to undergo a medical examination after they receive a contingent offerc. can be subjected to a drug test only if they are being considered for senior-levelmanagement positionsd. cannot be subjected to a work-sample test after a contingent job offere. are never required to submit to a physical exam for a job20. When an appraiser rates employees based on items on a continuum with the points reflectingactual behaviors on a given job, this type of evaluation is called ________.a.b.c.d.e. assessment center evaluationgraphic rating scaleBARScritical incidentgroup order ranking 21. Companies in which of the following countries would emphasize formal performance evaluationsystems more than informal systems?a.b.c.d.e. 224 ChileChinaIndiaUnited StatesArgentina BAM 410 Organizational Theory and Behavior Unit 4 Examination 22. Formal performance appraisals are used more frequently in countries that ________.a.b.c.d.e. are low in uncertainty avoidancehave long-term orientationare low in in-group collectivismvalue status quo and rigidityare low in assertiveness 23. ________ is a change process based on systematic collection of data and selection of a changeaction based on what the analyzed data indicate.a.b.c.d.e. Organizational developmentOrganizational restructuringPlanned changeAction researchProcess consultation 24. ________ is a method of changing behavior through unstructured group interaction.a.b.c.d.e. Action researchPlanned modificationPsychoanalysisSensitivity trainingProcess consultation 25. In order to make their firm a learning organization, managers should ________.a.b.c.d.e. 225 increase the number of hierarchical levels in the organizationredesign the organizational structureavoid the use of cross-functional teamsincrease the degree of departmentalizationpenalize mistakes

BAM 410 Organizational Theory and Behavior Unit 4 Examination Multiple Choice Questions (Enter your answers on the enclosed answer sheet)1. According to the interactionist view, ________ conflicts support the goals of the group andimprove its performance.a.b.c.d.e. formalreactiveevaluativefunctionalinformal 2. Which of the following is not true regarding gender differences in negotiations?a.b.c.d.e. Men value status more than women.Women value compassion and altruism more than men.Women place a lower value on relationship outcomes than men.Men place a higher value on economic outcomes than women.Men and women negotiate differently. 3. Conflict between two people is called ________ conflict.a.b.c.d.e. dyadicbilateralintragroupdualintergroup 4. A party who seeks to appease an opponent may be willing to place the opponent’s interestsabove his or her own, sacrificing to maintain the relationship. We refer to this conflict-handlingintention as ________.a.b.c.d.e. avoidingcompromisingaccommodatingcompetingcollaborating 5. Which of the following is a conflict-stimulation technique?a.b.c.d.e. 220 exercising authoritative commandproblem solvingexpansion of resourcescompromisebringing in outsiders BAM 410 Organizational Theory and Behavior Unit 4 Examination 6. Conflict is dysfunctional when it ________.a.b.c.d.e. leads to changeprovides a medium to release tensionprovides a means for expressing frustrationreduces group cohesivenessfosters an environment of self-evaluation 7. :[email protected]@@@@@@@EFUFSNJOFTUIFMPXFTUWBMVFBDDFQUBCMFUPZPVGPSBOFHPUJBUFEBHSFFNFOUa.b.c.d.e. hidden valueBATNAbid pricemargin of errorasking price 8. A ________ is characterized by a low degree of departmentalization, wide spans of control,authority centralized in a single person, and little formalization.a.b.c.d.e. networked organizational structurebureaucracymatrix organizationsimple structurehierarchical organization 9. Which of the following statements is true about the simple structure?a. It is characterized by a high degree of formalization.b. It is most widely adopted in large businesses in which the manager and owner aredifferent.c. It becomes increasingly inadequate as an organization grows.d. It is characterized by a narrow span of control.e. It is very expensive to operate.10. Which of the following types of organizational designs combines two forms ofdepartmentalization, functional and product?a.b.c.d.e. 221 bureaucracysimple structureboundaryless structurevirtual structurematrix structure BAM 410 Organizational Theory and Behavior Unit 4 Examination :PVBSFJOUFSFTUFEJOFYQMBJOJOHUIFEJGGFSFOUUZQFTPGPSHBOJ[BUJPOBMEFTJHOTUPTUVEFOUTPGbasic management. These students need to know the advantages and disadvantages of eachstructure as well as the structure’s characteristics.11. :PVFYQMBJOUPZPVSTUVEFOUTUIFTUSVDUVSFPGBMPDBMHSPDFSZTUPSFTJUVBUFEJOZPVSneighborhood. The store employs two full-time employees-a salesperson and a cashier. Theowner of the store acts as its manager and makes all the decisions. Which of the followingorganizational structures is being described by you?a.b.c.d.e. virtual structurebureaucracysimple structureboundaryless structurematrix structure 12. A ________ organization is a small, core organization that outsources major business functions.a.b.c.d.e. formalizedbureaucraticcentralizedmatrixvirtual 13. :PVBSFUIF$&0PG"DIJMMFT*ODPSQPSBUJPO:PVIBWFEFDJEFEUPIJSFPUIFSPSHBOJ[BUJPOTUPQFSGPSNNBOZPGUIFCBTJDGVODUJPOTPGZPVSCVTJOFTT:PVIBWFIJSFEBOBDDPVOUJOHmSNUPkeep your records, a recruiting firm to handle human resource functions, and a computer firmto handle all records. To keep costs down, you are looking for other areas in which to outsourcePQFSBUJPOT:[email protected]@@@@@@@a.b.c.d.e. virtual organizationmatrix organizationhighly centralized organizationbureaucracyhighly formalized organization 14. Porco Rosso, an aircraft manufacturer with a strong presence in the United States, is lookingto expand its market overseas. The firm currently sells aircraft to several airlines in the UnitedKingdom but now wants to establish manufacturing units there as well in order to acquire abigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraftmanufacturer. Which of the following, if true, would weaken the company’s decision to mergewith QueenAir?a.b.c.d.e. 222 There is a striking difference in the organizational cultures of the two firms.Merging with QueenAir would increase its profits considerably.A competitor in the U.S. market recently went out of business.There is increasing economic uncertainty in the U.S. market.The preferences of airline customers in Europe and the U.S. are similar. BAM 410 Organizational Theory and Behavior Unit 4 Examination 15. Culture is most likely to be a liability when ________.a.b.c.d.e. thethethethethe organization’s environment is dynamicorganization is highly centralizedemployees of the organization are highly skilledorganization’s management is highly efficientorganization scores low on the degree of formalization :PVBSFOFXUPBOPSHBOJ[BUJPOBOEEPOPUSFBMMZLOPXXIBUUPFYQFDUBCPVUUIFTPDJBMJ[BUJPOQSPDFTT:PVSFDFOUMZSFDFJWFEZPVS.#"BOEIBWFBOVOEFSHSBEVBUFEFHSFFJODPNQVUFSTDJFODF:PVSOFXmSNJTBTPGUXBSFEFWFMPQNFOUDPNQBOZXJUIBOFNQIBTJTJOUIFIFBMUIDBSFJOEVTUSZ:PVSIJSJOHQSPDFTTJODMVEFEDBNQVTJOUFSWJFXTBEBZMPOHUSJQGPSBOJOUFSWJFXBUthe company, an offer phone call and letter, and some promotional material sent via the mail.When you arrive for your first day at work, you spend half a day in an orientation session thatis conducted by the human resources department, where you complete paperwork and receivea company handbook. Then you spend the rest of the day with your supervisor, who gives youa tour, introduces you to your co-workers, and explains your first project. After that, you beginXPSLJOHBOEHFUUJOHUPLOPXUIFPUIFSTJOUIFDPNQBOZ:PVmOEUIBUJONPTUSFTQFDUTZPVSexperience fits your expectations, but in some ways you are surprised by realities that youhadn’t expected. None of these surprises are too difficult to accept, so you eventually begin tofeel at home and happy with your new job.16. :PVSTVQFSWJTPSQSPWJEFTZPVBNFOUPSUPIFMQZPVXJUIZPVSXPSLBOEHVJEFZPV5IJTTIPXTthat your supervisor is using a(n) ________ socialization technique.a.b.c.d.e. informaldivestitureserialvariablerandom 17. ________ typically contain narratives about the organization’s founders, rule breaking, andreactions to past mistakes.a.b.c.d.e. 223 StoriesOrganizational chartsRitualsMaterial symbolsCorporate chants BAM 410 Organizational Theory and Behavior Unit 4 Examination Ask Socrates Inc. is a computer software company that employs highly intelligent butsomewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out toencourage employees to remember how creative they were when they were children. All thenew members of the organization are told about the founders who were three young peoplewho “got lucky” and sold a video game that they invented. The employees are allowed to dressinformally and can set their own working hours.18. Ask Socrates Inc. employees are allowed to dress informally. This is an example of a ________through which organizational culture is transmitted.a.b.c.d.e. material symbolsymbolic actfundamental mechanismritualprimary procedure 19. Due to the passage of the Americans with Disabilities Act, job applicants ________.a. cannot be subjected to behavioral assessment tests before a contingent offerb. may be required to undergo a medical examination after they receive a contingent offerc. can be subjected to a drug test only if they are being considered for senior-levelmanagement positionsd. cannot be subjected to a work-sample test after a contingent job offere. are never required to submit to a physical exam for a job20. When an appraiser rates employees based on items on a continuum with the points reflectingactual behaviors on a given job, this type of evaluation is called ________.a.b.c.d.e. assessment center evaluationgraphic rating scaleBARScritical incidentgroup order ranking 21. Companies in which of the following countries would emphasize formal performance evaluationsystems more than informal systems?a.b.c.d.e. 224 ChileChinaIndiaUnited StatesArgentina BAM 410 Organizational Theory and Behavior Unit 4 Examination 22. Formal performance appraisals are used more frequently in countries that ________.a.b.c.d.e. are low in uncertainty avoidancehave long-term orientationare low in in-group collectivismvalue status quo and rigidityare low in assertiveness 23. ________ is a change process based on systematic collection of data and selection of a changeaction based on what the analyzed data indicate.a.b.c.d.e. Organizational developmentOrganizational restructuringPlanned changeAction researchProcess consultation 24. ________ is a method of changing behavior through unstructured group interaction.a.b.c.d.e. Action researchPlanned modificationPsychoanalysisSensitivity trainingProcess consultation 25. In order to make their firm a learning organization, managers should ________.a.b.c.d.e. 225 increase the number of hierarchical levels in the organizationredesign the organizational structureavoid the use of cross-functional teamsincrease the degree of departmentalizationpenalize mistakes

BAM 410 Organizational Theory and Behavior Unit 4 Examination Multiple Choice Questions (Enter your answers on the enclosed answer sheet)1. According to the interactionist view, ________ conflicts support the goals of the group andimprove its performance.a.b.c.d.e. formalreactiveevaluativefunctionalinformal 2. Which of the following is not true regarding gender differences in negotiations?a.b.c.d.e. Men value status more than women.Women value compassion and altruism more than men.Women place a lower value on relationship outcomes than men.Men place a higher value on economic outcomes than women.Men and women negotiate differently. 3. Conflict between two people is called ________ conflict.a.b.c.d.e. dyadicbilateralintragroupdualintergroup 4. A party who seeks to appease an opponent may be willing to place the opponent’s interestsabove his or her own, sacrificing to maintain the relationship. We refer to this conflict-handlingintention as ________.a.b.c.d.e. avoidingcompromisingaccommodatingcompetingcollaborating 5. Which of the following is a conflict-stimulation technique?a.b.c.d.e. 220 exercising authoritative commandproblem solvingexpansion of resourcescompromisebringing in outsiders BAM 410 Organizational Theory and Behavior Unit 4 Examination 6. Conflict is dysfunctional when it ________.a.b.c.d.e. leads to changeprovides a medium to release tensionprovides a means for expressing frustrationreduces group cohesivenessfosters an environment of self-evaluation 7. :[email protected]@@@@@@@EFUFSNJOFTUIFMPXFTUWBMVFBDDFQUBCMFUPZPVGPSBOFHPUJBUFEBHSFFNFOUa.b.c.d.e. hidden valueBATNAbid pricemargin of errorasking price 8. A ________ is characterized by a low degree of departmentalization, wide spans of control,authority centralized in a single person, and little formalization.a.b.c.d.e. networked organizational structurebureaucracymatrix organizationsimple structurehierarchical organization 9. Which of the following statements is true about the simple structure?a. It is characterized by a high degree of formalization.b. It is most widely adopted in large businesses in which the manager and owner aredifferent.c. It becomes increasingly inadequate as an organization grows.d. It is characterized by a narrow span of control.e. It is very expensive to operate.10. Which of the following types of organizational designs combines two forms ofdepartmentalization, functional and product?a.b.c.d.e. 221 bureaucracysimple structureboundaryless structurevirtual structurematrix structure BAM 410 Organizational Theory and Behavior Unit 4 Examination :PVBSFJOUFSFTUFEJOFYQMBJOJOHUIFEJGGFSFOUUZQFTPGPSHBOJ[BUJPOBMEFTJHOTUPTUVEFOUTPGbasic management. These students need to know the advantages and disadvantages of eachstructure as well as the structure’s characteristics.11. :PVFYQMBJOUPZPVSTUVEFOUTUIFTUSVDUVSFPGBMPDBMHSPDFSZTUPSFTJUVBUFEJOZPVSneighborhood. The store employs two full-time employees-a salesperson and a cashier. Theowner of the store acts as its manager and makes all the decisions. Which of the followingorganizational structures is being described by you?a.b.c.d.e. virtual structurebureaucracysimple structureboundaryless structurematrix structure 12. A ________ organization is a small, core organization that outsources major business functions.a.b.c.d.e. formalizedbureaucraticcentralizedmatrixvirtual 13. :PVBSFUIF$&0PG"DIJMMFT*ODPSQPSBUJPO:PVIBWFEFDJEFEUPIJSFPUIFSPSHBOJ[BUJPOTUPQFSGPSNNBOZPGUIFCBTJDGVODUJPOTPGZPVSCVTJOFTT:PVIBWFIJSFEBOBDDPVOUJOHmSNUPkeep your records, a recruiting firm to handle human resource functions, and a computer firmto handle all records. To keep costs down, you are looking for other areas in which to outsourcePQFSBUJPOT:[email protected]@@@@@@@a.b.c.d.e. virtual organizationmatrix organizationhighly centralized organizationbureaucracyhighly formalized organization 14. Porco Rosso, an aircraft manufacturer with a strong presence in the United States, is lookingto expand its market overseas. The firm currently sells aircraft to several airlines in the UnitedKingdom but now wants to establish manufacturing units there as well in order to acquire abigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraftmanufacturer. Which of the following, if true, would weaken the company’s decision to mergewith QueenAir?a.b.c.d.e. 222 There is a striking difference in the organizational cultures of the two firms.Merging with QueenAir would increase its profits considerably.A competitor in the U.S. market recently went out of business.There is increasing economic uncertainty in the U.S. market.The preferences of airline customers in Europe and the U.S. are similar. BAM 410 Organizational Theory and Behavior Unit 4 Examination 15. Culture is most likely to be a liability when ________.a.b.c.d.e. thethethethethe organization’s environment is dynamicorganization is highly centralizedemployees of the organization are highly skilledorganization’s management is highly efficientorganization scores low on the degree of formalization :PVBSFOFXUPBOPSHBOJ[BUJPOBOEEPOPUSFBMMZLOPXXIBUUPFYQFDUBCPVUUIFTPDJBMJ[BUJPOQSPDFTT:PVSFDFOUMZSFDFJWFEZPVS.#"BOEIBWFBOVOEFSHSBEVBUFEFHSFFJODPNQVUFSTDJFODF:PVSOFXmSNJTBTPGUXBSFEFWFMPQNFOUDPNQBOZXJUIBOFNQIBTJTJOUIFIFBMUIDBSFJOEVTUSZ:PVSIJSJOHQSPDFTTJODMVEFEDBNQVTJOUFSWJFXTBEBZMPOHUSJQGPSBOJOUFSWJFXBUthe company, an offer phone call and letter, and some promotional material sent via the mail.When you arrive for your first day at work, you spend half a day in an orientation session thatis conducted by the human resources department, where you complete paperwork and receivea company handbook. Then you spend the rest of the day with your supervisor, who gives youa tour, introduces you to your co-workers, and explains your first project. After that, you beginXPSLJOHBOEHFUUJOHUPLOPXUIFPUIFSTJOUIFDPNQBOZ:PVmOEUIBUJONPTUSFTQFDUTZPVSexperience fits your expectations, but in some ways you are surprised by realities that youhadn’t expected. None of these surprises are too difficult to accept, so you eventually begin tofeel at home and happy with your new job.16. :PVSTVQFSWJTPSQSPWJEFTZPVBNFOUPSUPIFMQZPVXJUIZPVSXPSLBOEHVJEFZPV5IJTTIPXTthat your supervisor is using a(n) ________ socialization technique.a.b.c.d.e. informaldivestitureserialvariablerandom 17. ________ typically contain narratives about the organization’s founders, rule breaking, andreactions to past mistakes.a.b.c.d.e. 223 StoriesOrganizational chartsRitualsMaterial symbolsCorporate chants BAM 410 Organizational Theory and Behavior Unit 4 Examination Ask Socrates Inc. is a computer software company that employs highly intelligent butsomewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out toencourage employees to remember how creative they were when they were children. All thenew members of the organization are told about the founders who were three young peoplewho “got lucky” and sold a video game that they invented. The employees are allowed to dressinformally and can set their own working hours.18. Ask Socrates Inc. employees are allowed to dress informally. This is an example of a ________through which organizational culture is transmitted.a.b.c.d.e. material symbolsymbolic actfundamental mechanismritualprimary procedure 19. Due to the passage of the Americans with Disabilities Act, job applicants ________.a. cannot be subjected to behavioral assessment tests before a contingent offerb. may be required to undergo a medical examination after they receive a contingent offerc. can be subjected to a drug test only if they are being considered for senior-levelmanagement positionsd. cannot be subjected to a work-sample test after a contingent job offere. are never required to submit to a physical exam for a job20. When an appraiser rates employees based on items on a continuum with the points reflectingactual behaviors on a given job, this type of evaluation is called ________.a.b.c.d.e. assessment center evaluationgraphic rating scaleBARScritical incidentgroup order ranking 21. Companies in which of the following countries would emphasize formal performance evaluationsystems more than informal systems?a.b.c.d.e. 224 ChileChinaIndiaUnited StatesArgentina BAM 410 Organizational Theory and Behavior Unit 4 Examination 22. Formal performance appraisals are used more frequently in countries that ________.a.b.c.d.e. are low in uncertainty avoidancehave long-term orientationare low in in-group collectivismvalue status quo and rigidityare low in assertiveness 23. ________ is a change process based on systematic collection of data and selection of a changeaction based on what the analyzed data indicate.a.b.c.d.e. Organizational developmentOrganizational restructuringPlanned changeAction researchProcess consultation 24. ________ is a method of changing behavior through unstructured group interaction.a.b.c.d.e. Action researchPlanned modificationPsychoanalysisSensitivity trainingProcess consultation 25. In order to make their firm a learning organization, managers should ________.a.b.c.d.e. 225 increase the number of hierarchical levels in the organizationredesign the organizational structureavoid the use of cross-functional teamsincrease the degree of departmentalizationpenalize mistakes

BAM 410 Organizational Theory and Behavior Unit 4 Examination Multiple Choice Questions (Enter your answers on the enclosed answer sheet)1. According to the interactionist view, ________ conflicts support the goals of the group andimprove its performance.a.b.c.d.e. formalreactiveevaluativefunctionalinformal 2. Which of the following is not true regarding gender differences in negotiations?a.b.c.d.e. Men value status more than women.Women value compassion and altruism more than men.Women place a lower value on relationship outcomes than men.Men place a higher value on economic outcomes than women.Men and women negotiate differently. 3. Conflict between two people is called ________ conflict.a.b.c.d.e. dyadicbilateralintragroupdualintergroup 4. A party who seeks to appease an opponent may be willing to place the opponent’s interestsabove his or her own, sacrificing to maintain the relationship. We refer to this conflict-handlingintention as ________.a.b.c.d.e. avoidingcompromisingaccommodatingcompetingcollaborating 5. Which of the following is a conflict-stimulation technique?a.b.c.d.e. 220 exercising authoritative commandproblem solvingexpansion of resourcescompromisebringing in outsiders BAM 410 Organizational Theory and Behavior Unit 4 Examination 6. Conflict is dysfunctional when it ________.a.b.c.d.e. leads to changeprovides a medium to release tensionprovides a means for expressing frustrationreduces group cohesivenessfosters an environment of self-evaluation 7. :[email protected]@@@@@@@EFUFSNJOFTUIFMPXFTUWBMVFBDDFQUBCMFUPZPVGPSBOFHPUJBUFEBHSFFNFOUa.b.c.d.e. hidden valueBATNAbid pricemargin of errorasking price 8. A ________ is characterized by a low degree of departmentalization, wide spans of control,authority centralized in a single person, and little formalization.a.b.c.d.e. networked organizational structurebureaucracymatrix organizationsimple structurehierarchical organization 9. Which of the following statements is true about the simple structure?a. It is characterized by a high degree of formalization.b. It is most widely adopted in large businesses in which the manager and owner aredifferent.c. It becomes increasingly inadequate as an organization grows.d. It is characterized by a narrow span of control.e. It is very expensive to operate.10. Which of the following types of organizational designs combines two forms ofdepartmentalization, functional and product?a.b.c.d.e. 221 bureaucracysimple structureboundaryless structurevirtual structurematrix structure BAM 410 Organizational Theory and Behavior Unit 4 Examination :PVBSFJOUFSFTUFEJOFYQMBJOJOHUIFEJGGFSFOUUZQFTPGPSHBOJ[BUJPOBMEFTJHOTUPTUVEFOUTPGbasic management. These students need to know the advantages and disadvantages of eachstructure as well as the structure’s characteristics.11. :PVFYQMBJOUPZPVSTUVEFOUTUIFTUSVDUVSFPGBMPDBMHSPDFSZTUPSFTJUVBUFEJOZPVSneighborhood. The store employs two full-time employees-a salesperson and a cashier. Theowner of the store acts as its manager and makes all the decisions. Which of the followingorganizational structures is being described by you?a.b.c.d.e. virtual structurebureaucracysimple structureboundaryless structurematrix structure 12. A ________ organization is a small, core organization that outsources major business functions.a.b.c.d.e. formalizedbureaucraticcentralizedmatrixvirtual 13. :PVBSFUIF$&0PG"DIJMMFT*ODPSQPSBUJPO:PVIBWFEFDJEFEUPIJSFPUIFSPSHBOJ[BUJPOTUPQFSGPSNNBOZPGUIFCBTJDGVODUJPOTPGZPVSCVTJOFTT:PVIBWFIJSFEBOBDDPVOUJOHmSNUPkeep your records, a recruiting firm to handle human resource functions, and a computer firmto handle all records. To keep costs down, you are looking for other areas in which to outsourcePQFSBUJPOT:[email protected]@@@@@@@a.b.c.d.e. virtual organizationmatrix organizationhighly centralized organizationbureaucracyhighly formalized organization 14. Porco Rosso, an aircraft manufacturer with a strong presence in the United States, is lookingto expand its market overseas. The firm currently sells aircraft to several airlines in the UnitedKingdom but now wants to establish manufacturing units there as well in order to acquire abigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraftmanufacturer. Which of the following, if true, would weaken the company’s decision to mergewith QueenAir?a.b.c.d.e. 222 There is a striking difference in the organizational cultures of the two firms.Merging with QueenAir would increase its profits considerably.A competitor in the U.S. market recently went out of business.There is increasing economic uncertainty in the U.S. market.The preferences of airline customers in Europe and the U.S. are similar. BAM 410 Organizational Theory and Behavior Unit 4 Examination 15. Culture is most likely to be a liability when ________.a.b.c.d.e. thethethethethe organization’s environment is dynamicorganization is highly centralizedemployees of the organization are highly skilledorganization’s management is highly efficientorganization scores low on the degree of formalization :PVBSFOFXUPBOPSHBOJ[BUJPOBOEEPOPUSFBMMZLOPXXIBUUPFYQFDUBCPVUUIFTPDJBMJ[BUJPOQSPDFTT:PVSFDFOUMZSFDFJWFEZPVS.#"BOEIBWFBOVOEFSHSBEVBUFEFHSFFJODPNQVUFSTDJFODF:PVSOFXmSNJTBTPGUXBSFEFWFMPQNFOUDPNQBOZXJUIBOFNQIBTJTJOUIFIFBMUIDBSFJOEVTUSZ:PVSIJSJOHQSPDFTTJODMVEFEDBNQVTJOUFSWJFXTBEBZMPOHUSJQGPSBOJOUFSWJFXBUthe company, an offer phone call and letter, and some promotional material sent via the mail.When you arrive for your first day at work, you spend half a day in an orientation session thatis conducted by the human resources department, where you complete paperwork and receivea company handbook. Then you spend the rest of the day with your supervisor, who gives youa tour, introduces you to your co-workers, and explains your first project. After that, you beginXPSLJOHBOEHFUUJOHUPLOPXUIFPUIFSTJOUIFDPNQBOZ:PVmOEUIBUJONPTUSFTQFDUTZPVSexperience fits your expectations, but in some ways you are surprised by realities that youhadn’t expected. None of these surprises are too difficult to accept, so you eventually begin tofeel at home and happy with your new job.16. :PVSTVQFSWJTPSQSPWJEFTZPVBNFOUPSUPIFMQZPVXJUIZPVSXPSLBOEHVJEFZPV5IJTTIPXTthat your supervisor is using a(n) ________ socialization technique.a.b.c.d.e. informaldivestitureserialvariablerandom 17. ________ typically contain narratives about the organization’s founders, rule breaking, andreactions to past mistakes.a.b.c.d.e. 223 StoriesOrganizational chartsRitualsMaterial symbolsCorporate chants BAM 410 Organizational Theory and Behavior Unit 4 Examination Ask Socrates Inc. is a computer software company that employs highly intelligent butsomewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out toencourage employees to remember how creative they were when they were children. All thenew members of the organization are told about the founders who were three young peoplewho “got lucky” and sold a video game that they invented. The employees are allowed to dressinformally and can set their own working hours.18. Ask Socrates Inc. employees are allowed to dress informally. This is an example of a ________through which organizational culture is transmitted.a.b.c.d.e. material symbolsymbolic actfundamental mechanismritualprimary procedure 19. Due to the passage of the Americans with Disabilities Act, job applicants ________.a. cannot be subjected to behavioral assessment tests before a contingent offerb. may be required to undergo a medical examination after they receive a contingent offerc. can be subjected to a drug test only if they are being considered for senior-levelmanagement positionsd. cannot be subjected to a work-sample test after a contingent job offere. are never required to submit to a physical exam for a job20. When an appraiser rates employees based on items on a continuum with the points reflectingactual behaviors on a given job, this type of evaluation is called ________.a.b.c.d.e. assessment center evaluationgraphic rating scaleBARScritical incidentgroup order ranking 21. Companies in which of the following countries would emphasize formal performance evaluationsystems more than informal systems?a.b.c.d.e. 224 ChileChinaIndiaUnited StatesArgentina BAM 410 Organizational Theory and Behavior Unit 4 Examination 22. Formal performance appraisals are used more frequently in countries that ________.a.b.c.d.e. are low in uncertainty avoidancehave long-term orientationare low in in-group collectivismvalue status quo and rigidityare low in assertiveness 23. ________ is a change process based on systematic collection of data and selection of a changeaction based on what the analyzed data indicate.a.b.c.d.e. Organizational developmentOrganizational restructuringPlanned changeAction researchProcess consultation 24. ________ is a method of changing behavior through unstructured group interaction.a.b.c.d.e. Action researchPlanned modificationPsychoanalysisSensitivity trainingProcess consultation 25. In order to make their firm a learning organization, managers should ________.a.b.c.d.e. 225 increase the number of hierarchical levels in the organizationredesign the organizational structureavoid the use of cross-functional teamsincrease the degree of departmentalizationpenalize mistakes

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