1) Which of the following is best defined as a consciously
coordinated social unit, composed of two or more people, which
functions on a relatively continuous basis to achieve a common
goalor set of goals?
a. party
b. unit
c. team
d. community
e. Organization
2) Over the past 2 decades, business schools have added
required courses on organizational design to many of their
curricula. Why have they done this?
a. Managers no longer need technical skills in subjects such
as economics and accounting to succeed.
b. There is an increased emphasis in controlling employee
behavior in the workplace.
c. Managers need to understand human behavior if they are to
be effective.
d. These skills enable managers to effectively lead human
resources departments.
e. A manager with good people skills can help create a
pleasant workplace.
3) Robert Katz identified three essential skills that
managers must have to reach their goals. What are these skills?
a. technical, decisional and interpersonal
b. technical, human, and conceptual
c. interpersonal, informational and decisional
d. conceptual, communication and networking
e. human, informational and communication
4) __________ is a field of study that investigates the
effect that individuals, groups, and structures have on behavior
within organizations for the purpose of applying such knowledge
toward improving an organization’s effectiveness.
Organizational development
Human Resources Management
Organizational behavior
People management
Corporate strategy
5) What do the fundamental consistencies underlying the
behavior of all individuals enable researchers to do?
a. observe human behavior
b. systematize human behavior
c. research human behavior
d. predict human behavior
e. detect human behavior
6) Which of the following is a generic term that covers a
broad range of feelings that people experience?
Affect
Emotions
Moods
emotional labor
cognition
7) What term is used for intense feelings that are directed
at someone or something?
Affect
Cognition
Moods
Thoughts
Emotions
8) If personality characteristics were completely dictated by
__________, they would be fixed at
birth and no amount of experience could alter them.
job satisfaction
heredity
environment
situations
religion
9) Which of the following are not classifications on the
Myers-Briggs Type Indicator?
a. extroverted/introverted
b. sensing/intuitive
c. perceiving/judging
d. independent/dependent
e. thinking/feeling
10) Maria is dissatisfied with the way that her manager
treats her. She has quit her job and found a new position with
another firm. How has she expressed her dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social voice
11) You quietly continue to do your work when you know things
will not improve. This is what type of response to dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social voice
12) A group
a. generates positive synergy through coordinated effort
b. generates greater outputs with no increase in inputs
c. is two or more individuals interacting and interdependent
d. engages in collective work that requires joint effort
13) __________ results in a level of performance that is
greater than the sum of the individual input.
a. Synergy
b. Enthusiasm
c. Energy
d. Initiative
e. Inversion
14) What happens in the second stage of Tuckman's five stage
model of group development?
a. Close relationships are developed.
b. The group demonstrates cohesiveness.
c. Intragroup conflict often occurs.
d. Groups disband.
15) Zach is devout and very active in his church. He is also
a very dedicated employee. His manager offers him a promotion, but
the new role will require him to work Sundays. Zach would like the
promotion, but realizes that it would force him to miss some church
activities. It is likely that Zach is experiencing which of the
following:
a. role conflict
b. role expectation
c. role perception
d. psychological conflict
16) Which role focuses on bringing about order and
consistency by drawing up formal plans?
Leadership
Management
task structure
initiating structure
none of the above
17) Which statement regarding leadership is true?
All leaders are managers.
Formal rights enable managers to lead effectively.
All managers are leaders.
All leaders are hierarchically superior to followers.
Nonsanctioned leadership is as important as or more important
than formal influence.
18) What are three situational criteria identified in the
Fiedler model?
a. job requirements, position power, and leadership ability
b. charisma, influence, and leader-member relations
c. leader-member relations, task structure, and position
power
d. task structure, leadership ability, and group conflict
e. emotional intelligence, group orientation, and employee
status
19) The reconceptualization of the contingency model by
Garcia and Fiedler is called _____ theory.
a. situational
b. cognitive resource
c. evaluative
d. leadership recognition
e. cognitive dissonance
20) Which path-goal leadership style leads to greater
satisfaction when tasks are ambiguous or stressful?
Directive
Supportive
Participative
Mixed
reactive
21) According the Path-Goal Theory, what leader is friendly
and shows concern for the needs of followers?
the achievement-oriented leader
the directive leader
the laissez-faire leader
the participative leader
the supportive leader
22) Phrases such as “more cultural diversity,” “many new
entrants with inadequate skills,” and “increase in professionals”
are all examples of what force for change?
a. technology
b. world politics
c. nature of the work force
d. social trends
23) What is a goal of planned change?
a. to change the forces of change
b. to alter the agents of change
c.to change employees’ responsibilities
d. to improve the ability to adapt to the environment
e. to alter the employees’ environment
24) Using covert influence to overcome resistance to change
is called what?
a. negotiation
b. co-optation
c. education
d. coercion
e. manipulation
25) If individuals resisting change are included in making
change decisions in an attempt to gain their support, what is this
approach is called?
a. co-optation
b. exploitation
c. manipulation
d. coercion
e. education
26) Which of the following is a characteristic of
organizational control?
a. Formality orientation
b. Decision orientation
c. Team orientation
d. Managerial orientation
27) What term describes the key characteristic of
organizational control that addresses the degree to which employees
are expected to exhibit precision?
a. accuracy orientation
b. accountability
c. attention to detail
d. stability
e. reactivity
28) Power is
a. a means for leaders to achieve goals
b. defined by leaders' hopes and aspirations
c. a goal in and of itself
d. not an influence on leaders' goals
29) Leaders achieve goals, and power is
a. defined by leaders' hopes and aspirations
b. usually used by poor leaders
c. a means of achieving goals
d. a goal in and of itself
e. a strong influence on leaders' goals
30) The most important aspect of power is probably that it
_____.
a. is needed to get things done in an organization
b. is a function of dependency
c. tends to corrupt people
d. is counterproductive
e. involves control
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