Analyze the extent to which educational resources and materials are available in languages other than English.
Evaluate the cultural competence of the healthcare organization presented in the Integrated Safety-Net Health Care System case study using a population health approach. Please also read the supplemental Interpreting Services Program document to ensure that you have all of the information about the Montefiore Medical Center you will need to address the critical elements.
Specifically, you will critique the organization’s translation services, educational materials, and staff training options. You should consider things such as variety of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addresses key cultural competence issues.
Specifically the following critical elements must be addressed:
Patient engagement activities and communication strategies
a) Critique the organization’s translation and interpretation services that may be available to non-English-speaking patients. In other words, does
the organization provide such services? How many different languages are supported? How might the organization communicate with a speaker of a language that is not supported? Be sure to provide evidence that supports your claims.
b) Analyze the extent to which educational resources and
materials are available in languages other than English. Be sure to
provide specific examples.
c) Assess organizational staff training on patient engagement and communications for its potential to foster cultural competence. Be sure to provide evidence to support your claims.
d) Identify gaps or deficiencies that may exist in the organization’s patient engagement and communications strategies, and provide evidence to support your claims. If you feel there are none, be sure to explain your reasoning.
Guidelines for Submission: Milestone One must be submitted as a two- to three-page Microsoft Word document with double spacing, 12-point Times New Roman font, one-inch margins, with sources cited in APA format.
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