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(MGT490 20353 Spring 2015)Assignment:Chapter 03 Quiz1.award:10 out of10.00 pointsRatio analysis can be made more meaningful in all of the following ways EXCEPT by __________.analyzing how ratios change over timecomparing results with key competitors focusing more long-term solvency than on short-term solvencyrecognizing how the ratios are interrelated2.award:10 out of10.00 pointsIn value-chain analysis, primary activities include human resource management and procurement.True False3.award:10 out of10.00 pointsAll activities associated with transforming inputs into the final product form are known as ______ in the value chain. operationsoutbound logisticsjust-in-time inventory managementinbound logistics4.award:10 out of10.00 pointsSWOT analysis has been criticized as having too broad a focus when examining the external environment and being too static for competitivesituations that are actually played out over time.True False5.award:10 out of10.00 pointsPfizer pharmaceutical patents provide what important characteristic that supports inimitability?path dependency physical uniquenesssocial complexitycausal ambiguity6.award:10 out of10.00 pointsThe prosumer concept in value-chain analysis is promising, because it has the potential to generate ideas and lower costs for firms and tocreate greater satisfaction for customers. TrueFalse7.award:10 out of10.00 pointsAn important implication of the balanced scorecard is that managers need to look at their job as primarily balancing stakeholder demands.True False8.award:10 out of10.00 pointsMicrosoft has improved the ________ part of its value chain by providing formal reviews of its suppliers, which has helped to clarifyexpectations for them.technology developmenthuman resource managementgeneral administration procurement9.award:10 out of10.00 pointsThe resource-based view of the firm suggests that the firm’s __________ are due to its endowment of strategic resources that are valuable,rare, costly to imitate, and costly to substitute.positive SWOT analyses competitive advantagesstock pricesoutstanding balanced scorecards10.award:10 out of10.00 pointsJust-in-time systems are considered part of which primary activity in the value chain?operationsoutbound logistics inbound logisticsservice11.award:10 out of10.00 pointsIn industries like consulting, advertising, and tax preparation, clients tend to be very loyal to individual professionals employed by a firm,instead of the firm itself. This enhances employee _____.exit costs bargaining powerreplacement costslong-term solvency12.award:10 out of10.00 pointsWhich of these is not an example of socially complex organizational phenomena?firm culture poor reputation with customersinterpersonal relations among firm managersfirm reputation with its suppliers13.award:10 out of10.00 pointsBecause primary activities like inbound logistics, operations, and outbound logistics are applicable only to tangible goods, value-chain analysisis not appropriate for service organizations.True False14.award:10 out of10.00 pointsIn value-chain analysis, research and development is a broader concept than technology development.TrueFalse15.award:10 out of10.00 pointsMost experts agree that Dell has a strong and sustainable competitive advantage over its rivals in the personal computer industry.True False16.award:10 out of10.00 pointsIn the balanced scorecard, cycle time, employee skills, and productivity are part of the ______ perspective.rev: 02_03_2015_QC_CS-4487 internalcustomerinnovation and learningfinancial17.award:10 out of10.00 pointsIntangible resources are not as difficult for competitors to imitate as tangible ones.True False18.award:10 out of10.00 pointsThe loyalty and trust that Southwest Airlines employees feel toward their firm and its cofounder, Herb Kelleher, are resources that have beenbuilt up over a long period of time. What characteristic of sustainable competitive advantage is involved?causal ambiguityexit barriers path dependencya balanced scorecard19.award:10 out of10.00 points__________ ratios reflect whether or not a firm is efficiently using its resources.ActivityLeverage TurnoverLiquidity20.award:10 out of10.00 pointsA primary weakness of the balanced scorecard is that it fails to complement financial indicators with operational measures of customersatisfaction, internal processes, and the organization’s innovation and improvement activities.True False

(MGT490 20353 Spring 2015)Assignment:Chapter 03 Quiz1.award:10 out of10.00 pointsRatio analysis can be made more meaningful in all of the following ways EXCEPT by __________.analyzing how ratios change over timecomparing results with key competitors focusing more long-term solvency than on short-term solvencyrecognizing how the ratios are interrelated2.award:10 out of10.00 pointsIn value-chain analysis, primary activities include human resource management and procurement.True False3.award:10 out of10.00 pointsAll activities associated with transforming inputs into the final product form are known as ______ in the value chain. operationsoutbound logisticsjust-in-time inventory managementinbound logistics4.award:10 out of10.00 pointsSWOT analysis has been criticized as having too broad a focus when examining the external environment and being too static for competitivesituations that are actually played out over time.True False5.award:10 out of10.00 pointsPfizer pharmaceutical patents provide what important characteristic that supports inimitability?path dependency physical uniquenesssocial complexitycausal ambiguity6.award:10 out of10.00 pointsThe prosumer concept in value-chain analysis is promising, because it has the potential to generate ideas and lower costs for firms and tocreate greater satisfaction for customers. TrueFalse7.award:10 out of10.00 pointsAn important implication of the balanced scorecard is that managers need to look at their job as primarily balancing stakeholder demands.True False8.award:10 out of10.00 pointsMicrosoft has improved the ________ part of its value chain by providing formal reviews of its suppliers, which has helped to clarifyexpectations for them.technology developmenthuman resource managementgeneral administration procurement9.award:10 out of10.00 pointsThe resource-based view of the firm suggests that the firm’s __________ are due to its endowment of strategic resources that are valuable,rare, costly to imitate, and costly to substitute.positive SWOT analyses competitive advantagesstock pricesoutstanding balanced scorecards10.award:10 out of10.00 pointsJust-in-time systems are considered part of which primary activity in the value chain?operationsoutbound logistics inbound logisticsservice11.award:10 out of10.00 pointsIn industries like consulting, advertising, and tax preparation, clients tend to be very loyal to individual professionals employed by a firm,instead of the firm itself. This enhances employee _____.exit costs bargaining powerreplacement costslong-term solvency12.award:10 out of10.00 pointsWhich of these is not an example of socially complex organizational phenomena?firm culture poor reputation with customersinterpersonal relations among firm managersfirm reputation with its suppliers13.award:10 out of10.00 pointsBecause primary activities like inbound logistics, operations, and outbound logistics are applicable only to tangible goods, value-chain analysisis not appropriate for service organizations.True False14.award:10 out of10.00 pointsIn value-chain analysis, research and development is a broader concept than technology development.TrueFalse15.award:10 out of10.00 pointsMost experts agree that Dell has a strong and sustainable competitive advantage over its rivals in the personal computer industry.True False16.award:10 out of10.00 pointsIn the balanced scorecard, cycle time, employee skills, and productivity are part of the ______ perspective.rev: 02_03_2015_QC_CS-4487 internalcustomerinnovation and learningfinancial17.award:10 out of10.00 pointsIntangible resources are not as difficult for competitors to imitate as tangible ones.True False18.award:10 out of10.00 pointsThe loyalty and trust that Southwest Airlines employees feel toward their firm and its cofounder, Herb Kelleher, are resources that have beenbuilt up over a long period of time. What characteristic of sustainable competitive advantage is involved?causal ambiguityexit barriers path dependencya balanced scorecard19.award:10 out of10.00 points__________ ratios reflect whether or not a firm is efficiently using its resources.ActivityLeverage TurnoverLiquidity20.award:10 out of10.00 pointsA primary weakness of the balanced scorecard is that it fails to complement financial indicators with operational measures of customersatisfaction, internal processes, and the organization’s innovation and improvement activities.True False

(MGT490 20353 Spring 2015)Assignment:Chapter 03 Quiz1.award:10 out of10.00 pointsRatio analysis can be made more meaningful in all of the following ways EXCEPT by __________.analyzing how ratios change over timecomparing results with key competitors focusing more long-term solvency than on short-term solvencyrecognizing how the ratios are interrelated2.award:10 out of10.00 pointsIn value-chain analysis, primary activities include human resource management and procurement.True False3.award:10 out of10.00 pointsAll activities associated with transforming inputs into the final product form are known as ______ in the value chain. operationsoutbound logisticsjust-in-time inventory managementinbound logistics4.award:10 out of10.00 pointsSWOT analysis has been criticized as having too broad a focus when examining the external environment and being too static for competitivesituations that are actually played out over time.True False5.award:10 out of10.00 pointsPfizer pharmaceutical patents provide what important characteristic that supports inimitability?path dependency physical uniquenesssocial complexitycausal ambiguity6.award:10 out of10.00 pointsThe prosumer concept in value-chain analysis is promising, because it has the potential to generate ideas and lower costs for firms and tocreate greater satisfaction for customers. TrueFalse7.award:10 out of10.00 pointsAn important implication of the balanced scorecard is that managers need to look at their job as primarily balancing stakeholder demands.True False8.award:10 out of10.00 pointsMicrosoft has improved the ________ part of its value chain by providing formal reviews of its suppliers, which has helped to clarifyexpectations for them.technology developmenthuman resource managementgeneral administration procurement9.award:10 out of10.00 pointsThe resource-based view of the firm suggests that the firm’s __________ are due to its endowment of strategic resources that are valuable,rare, costly to imitate, and costly to substitute.positive SWOT analyses competitive advantagesstock pricesoutstanding balanced scorecards10.award:10 out of10.00 pointsJust-in-time systems are considered part of which primary activity in the value chain?operationsoutbound logistics inbound logisticsservice11.award:10 out of10.00 pointsIn industries like consulting, advertising, and tax preparation, clients tend to be very loyal to individual professionals employed by a firm,instead of the firm itself. This enhances employee _____.exit costs bargaining powerreplacement costslong-term solvency12.award:10 out of10.00 pointsWhich of these is not an example of socially complex organizational phenomena?firm culture poor reputation with customersinterpersonal relations among firm managersfirm reputation with its suppliers13.award:10 out of10.00 pointsBecause primary activities like inbound logistics, operations, and outbound logistics are applicable only to tangible goods, value-chain analysisis not appropriate for service organizations.True False14.award:10 out of10.00 pointsIn value-chain analysis, research and development is a broader concept than technology development.TrueFalse15.award:10 out of10.00 pointsMost experts agree that Dell has a strong and sustainable competitive advantage over its rivals in the personal computer industry.True False16.award:10 out of10.00 pointsIn the balanced scorecard, cycle time, employee skills, and productivity are part of the ______ perspective.rev: 02_03_2015_QC_CS-4487 internalcustomerinnovation and learningfinancial17.award:10 out of10.00 pointsIntangible resources are not as difficult for competitors to imitate as tangible ones.True False18.award:10 out of10.00 pointsThe loyalty and trust that Southwest Airlines employees feel toward their firm and its cofounder, Herb Kelleher, are resources that have beenbuilt up over a long period of time. What characteristic of sustainable competitive advantage is involved?causal ambiguityexit barriers path dependencya balanced scorecard19.award:10 out of10.00 points__________ ratios reflect whether or not a firm is efficiently using its resources.ActivityLeverage TurnoverLiquidity20.award:10 out of10.00 pointsA primary weakness of the balanced scorecard is that it fails to complement financial indicators with operational measures of customersatisfaction, internal processes, and the organization’s innovation and improvement activities.True False

(MGT490 20353 Spring 2015)Assignment:Chapter 03 Quiz1.award:10 out of10.00 pointsRatio analysis can be made more meaningful in all of the following ways EXCEPT by __________.analyzing how ratios change over timecomparing results with key competitors focusing more long-term solvency than on short-term solvencyrecognizing how the ratios are interrelated2.award:10 out of10.00 pointsIn value-chain analysis, primary activities include human resource management and procurement.True False3.award:10 out of10.00 pointsAll activities associated with transforming inputs into the final product form are known as ______ in the value chain. operationsoutbound logisticsjust-in-time inventory managementinbound logistics4.award:10 out of10.00 pointsSWOT analysis has been criticized as having too broad a focus when examining the external environment and being too static for competitivesituations that are actually played out over time.True False5.award:10 out of10.00 pointsPfizer pharmaceutical patents provide what important characteristic that supports inimitability?path dependency physical uniquenesssocial complexitycausal ambiguity6.award:10 out of10.00 pointsThe prosumer concept in value-chain analysis is promising, because it has the potential to generate ideas and lower costs for firms and tocreate greater satisfaction for customers. TrueFalse7.award:10 out of10.00 pointsAn important implication of the balanced scorecard is that managers need to look at their job as primarily balancing stakeholder demands.True False8.award:10 out of10.00 pointsMicrosoft has improved the ________ part of its value chain by providing formal reviews of its suppliers, which has helped to clarifyexpectations for them.technology developmenthuman resource managementgeneral administration procurement9.award:10 out of10.00 pointsThe resource-based view of the firm suggests that the firm’s __________ are due to its endowment of strategic resources that are valuable,rare, costly to imitate, and costly to substitute.positive SWOT analyses competitive advantagesstock pricesoutstanding balanced scorecards10.award:10 out of10.00 pointsJust-in-time systems are considered part of which primary activity in the value chain?operationsoutbound logistics inbound logisticsservice11.award:10 out of10.00 pointsIn industries like consulting, advertising, and tax preparation, clients tend to be very loyal to individual professionals employed by a firm,instead of the firm itself. This enhances employee _____.exit costs bargaining powerreplacement costslong-term solvency12.award:10 out of10.00 pointsWhich of these is not an example of socially complex organizational phenomena?firm culture poor reputation with customersinterpersonal relations among firm managersfirm reputation with its suppliers13.award:10 out of10.00 pointsBecause primary activities like inbound logistics, operations, and outbound logistics are applicable only to tangible goods, value-chain analysisis not appropriate for service organizations.True False14.award:10 out of10.00 pointsIn value-chain analysis, research and development is a broader concept than technology development.TrueFalse15.award:10 out of10.00 pointsMost experts agree that Dell has a strong and sustainable competitive advantage over its rivals in the personal computer industry.True False16.award:10 out of10.00 pointsIn the balanced scorecard, cycle time, employee skills, and productivity are part of the ______ perspective.rev: 02_03_2015_QC_CS-4487 internalcustomerinnovation and learningfinancial17.award:10 out of10.00 pointsIntangible resources are not as difficult for competitors to imitate as tangible ones.True False18.award:10 out of10.00 pointsThe loyalty and trust that Southwest Airlines employees feel toward their firm and its cofounder, Herb Kelleher, are resources that have beenbuilt up over a long period of time. What characteristic of sustainable competitive advantage is involved?causal ambiguityexit barriers path dependencya balanced scorecard19.award:10 out of10.00 points__________ ratios reflect whether or not a firm is efficiently using its resources.ActivityLeverage TurnoverLiquidity20.award:10 out of10.00 pointsA primary weakness of the balanced scorecard is that it fails to complement financial indicators with operational measures of customersatisfaction, internal processes, and the organization’s innovation and improvement activities.True False

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