Business : Member Solutions Representative

Running head: FLOWCHART IMPROVEMENT PROCESSFlowchart Improvement ProcessName:Institution:Instructor:Course:Date:1FLOWCHART IMPROVEMENT PROCESS2IntroductionA flowchart is a visual representation that illustrates a process that an organization usesand the sequence that the process follows. A flowchart contains elements that are used in a processsuch as materials used in the process, the sequence of actions, decision utilized in the process, timeand people involved in the process and how materials enter or leave a process (Jacobs & Chase,2014). Personally, I have assumed the position of a Member Solutions Representative (MSR) forthe United Services Automobile Associations insurance section.A Complex Process: Member Solutions Representative for the USSAs insurance sectionThe job description of a member solution representative that deals with the InsurancePolicy Service-Auto section are providing facilitation and member onboard services of the productsales using various channels. One of the key aspects of this position is expanding and retainingcustomer relationships through the evaluation of needs and provision of the solution of the USAAproducts and services. These members are usually stationed in call centers to where USAAmembers frequently contact using mobile telephone lines or standard landline telephones. The callcenters lack live operators to route calls meaning that rely on the USAA voice line to input optionsso that their calls can be ...


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