Management : Employee Customer Service 1

Running Head: EMPOYEE CUSTOMER SERVICEEmployee Customer ServiceStudents NameLecturers NameCourse TitleDate1EMPLOYEE CUSTOMER SERVICE2Employee Customer ServiceThe customer is the primary asset in any organization. Every company uses everymeans available to ensure that they attract as many customers as possible. The customersdetermine the sales volume of the companys commodities, which in turn reflects on theprofit margin of the company. Employees should, therefore, be equipped with sufficienttechniques on how to serve the customers to ensure that they are satisfied and retained.Employees must be assessed to define, which areas they can best offer their services. Anemployee needs assessment can be considered as an asset to the retail industry. It isimperative to have employees who are capable of performing their obligations effectively andefficiently (Goetsch & Davis, 2014).One way that the needs assessment can expose the performance deficiencies is byevaluating the individual needs of each candidate. Different people are diverse in their needsand the needs assessment will help in placing people in areas, which they are best suited andcan perform well. Another basic way is by evaluating the organizational performance(Bedwell, Fiore, & Salas, 2014). This will help to figure out the abilities, knowledge, andskills, which an agency requires from a candidate. The other way of exposing theperformance deficiency is by conducting an occupational ne ...


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